The GGF issued a statement to BBC Radio Surrey last week following a request for comment on the recent conviction of Zenith Staybrite, a large regional double glazing company who were found guilty of using illegal high-pressure sales tactics and falsely claiming offers were time limited. The company was ordered to pay fines and costs of £330,000.
In the statement the GGF stated;
“Though Zenith Staybrite are not GGF Members, it was very disappointing for the glazing industry in general to hear that this company has been practising such illegal high-pressure sales methods. No doubt they will be urgently reviewing their sales and pricing policies as a result, if they have not already done so. This conviction underlines the importance of the GGF’s Consumer Code of Practice which was approved last year by the Chartered Trading Standards Institute. It is the only approved Code in the glass and glazing industry and all consumer facing GGF Members have to adhere to it.
The GGF Consumer Code of Practice can be viewed and downloaded free of charge from the GGF’s consumer website, www.myglazing.com. This award winning website was created last year to provide first class information and advice to consumers on making the right decisions when considering replacing their windows and doors and how to go about it.
In complying with the GGF Consumer Code of Practice, Member companies must not engage in any high pressure selling techniques. The Code includes clear rules that Members must not state inflated prices for goods and services above those of the company’s price list, or offer discounts or “special one day offer prices” which are not true. Only genuine discounts agreed by the company must be applied.
Whilst there are many reputable installers in the glazing industry, the GGF recommends that consumers use a GGF Member company for complete peace of mind. There is a search facility by postcode on www.myglazing.com. We would also recommend that consumers obtain at least three quotes before deciding on their choice of supplier, ensuring that, as given by all GGF Members, their chosen supplier gives a minimum seven days from date of contract in which the consumer can cancel without penalty should they change their mind after ordering.”
Brian Smith, GGF Director of Home Improvement and Membership commented, “At every opportunity the GGF will be highlighting why homeowners should refer to our Consumer Code and why they should use GGF Members to ensure they are safeguarded against malpractice and illegal operations.”
The GGF Consumer Code of Practice is available for free download on www.myglazing.com or www.ggf.org.uk